Shipping and Handling
Most orders ship within 1-2 business days. During holiday times processing times are typically 3 business days.
Route Package Protection Policy
At Harley Lilac, we strive to ensure that your order reaches you in perfect condition. To provide additional peace of mind, we offer Route Package Protection, a third-party service that insures your package against loss or theft during transit.
Lost or Stolen Packages:
-
With Route Package Protection: If your package is lost or stolen and you have purchased Route Package Protection, you are eligible to file an insurance claim. Please contact us at hello@harleylilac.com to begin the claim process. We will assist you in submitting a claim to Route to either refund your purchase or send a replacement package.
-
Without Route Package Protection: If you did not purchase Route Package Protection, unfortunately, we are unable to issue refunds or send replacement packages for lost or stolen orders. We strongly recommend selecting Route at checkout to safeguard your purchase.