Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds will be given to the original form of payment minus shipping charges. If you received free shipping, a refund will be given mine the actual cost of shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All sales are final on sale items.

To start a return, you can contact us at amanda@bviviano.com. You will be responsible for shipping items back to us by your preferred method. 

If you live in the Toledo area, you can easily return items to our Bartz Viviano locations. Please contact amanda at amanda@bviviano.com for further instructions on how to do this.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.